Buying a Phonograph
Individuals interested in ordering a phonograph from us should simply send an email stating the following information:
· Your name, address and contact phone number
· State the phonograph you are interested in purchasing
· Desired method of payment
Due to a high number of scam attempts, we will NOT respond to brief text messages or cell phone generated one-line purchase requests (e.g. "I want model XXX, please let me know"). The information requested above must be provided if you wish to make a purchase.
We ask for your patience when requesting information about a machine purchase. Due to our recent move to South Carolina, we are experiencing a considerable backlog while getting our inventory listed online. We will process all requests in the order received. It may take up to one week for us to get back to you with a response.
Send to: email@example.com
We currently accept cash, personal or bank checks,
money orders or PAYPAL for orders coming from the USA and Canada. Please see
details below for information on international orders. You may use a credit card through your PAYPAL
account, but we do not accept direct credit card payments.
This is due to extensive fraud attempts in the recent past.
This is due to extensive fraud attempts in the recent past.
One we have received your email, we will get back to you with additional information, including our contact phone number. Due to a high number of scam attempts and non-serious "lookie-loo" inquiries, we will then request that the buyer call our office directly to confirm your interest before we will enter into any discussion of details or finalize a sale. We will not quote prices or discuss details with potential buyers based only on email requests, nor will we contact any third-party payers. (The harsh reality of the internet: Approximately 70% of the email-based "buyer" requests we receive are from non-serious or fraudulent sources, and we simply can't spend time following-up on each one. Asking a potential customer to initiate a brief and friendly no-pressure call seems to sift-out the sincere buyers from those who are not serious, or have an alternative agenda). We regret having to implement such a policy, but it is essential in keeping our overhead costs as low as possible.
Please note that we do not have a "showroom" or storefront facility. There is simply not an adequate market for antique phonographs to make it financially viable to maintain a public retail outlet. Our machines are stored in secure, climate-controlled facilities outside of Greenville SC, and we are more than happy to invite serious buyers to personally inspect specific phonographs that may be of interest (by appointment only). However, please be advised that it is not possible to pull our entire inventory out of storage for casual inspection or browsing, as they are wrapped and stacked "warehouse style". Our repair/restoration shop is no longer co-located with our storage facility.
Before it is shipped, every phonograph we sell is removed from stock, fully torn-down, re-tested, cleaned and lubricated and the speed set by electronic strobe to assure that it arrives to you in the best condition possible; consequently there will typically be a two week waiting period to ship a phonograph after your order is placed. It will be worth the brief wait. All phonographs are delivered with the recommended polish and 200 new steel needles (100 "loud" tone and 100 "soft" tone). We are also happy to provide (upon request) a few records that are correct for the era of your Victor Victrola.
IMPORTANT: We do not pack floor model phonographs, nor do we arrange or assume responsibility for shipment. Proper packaging/crating is a specialized skill that will assure a happy customer when the phonograph is delivered, and we do not have the equipment or skills to properly pack these fragile items. There is nothing worse than ordering an expensive antique and having it arrive in piecees due to poor packing or careless handling. Time does not permit us to gather bids from multiple carriers on your behalf. You should select the packer/carrier you wish to use (or we will suggest a few good ones nearby), and fully insure the shipment against damage or loss. We will gladly work with any carrier you select to make arrangements and assist in pickup from our facility near Greenville South Carolina, or we can deliver directly (at no charge) to the carrier’s facility within 20 miles of Greenville. However, all shipping arrangements are the responsibility of, and solely contracted by, the buyer. We CAN handle all aspects of packing and shipment of all table-top models via UPS or Fed Ex Ground.
Shipping is expensive! Many buyers, who intend to purchase a Victor or Victrola from us, sometime weighing upwards of 200 lbs., are shocked to realize that the floor model machines must be wrapped, crated, and mounted on a pallet before shipment, and this effort (handled by the freight packing service), along with freight carrier expenses, insurance, and residential delivery will cost a considerable amount of money depending on weight and delivery location. Small tabletop machines must be double-boxed, which then incurs a "dimensional weight" cost penalty from the carrier as well. Even the smallest tabletop models typically cost $100.00 to ship; large external-horn models can run up to $500.00 (they require two very large double-boxed crates). Floor models can run upwards of $400.00 to well over $1500.00, depending on the dimensions, destination, and weight. We make no money on shipping, and will gladly provide documentation from the carrier showing all expenses.
We travel to the East and Midwest portions of the country to attend estate sales and auctions during the non-winter months; if you are not in a rush, and are located near one of our future destinations, we will be more than happy to arrange delivery to your door and provide complimentary setup of the Victrola in your home for a nominal mileage-only fee (much less than freight shipping, at an average cost between $200.00 and $400.00) when we are "on the road" buying or delivering phonographs. There may be a considerable wait, depending on your location.
In addition, if you prefer fast personal service based on your specific schedule requirements, we will gladly deliver and set-up any machine to any location east of the Mississippi for $1.55/mile plus reasonable per-diem charges. Contact us for details.
Note to International Buyers. We will gladly sell internationally to any qualified buyer; however due to ongoing fraud attempts, our policy is as follows:
We do NOT accept PAYPAL, VENMO, third-party arrangements, or other online or indirect payments for any international purchase. No exceptions.
Acceptable means of payment are bank check or money order (payable in US dollars directly to Victor-Victrola), or direct bank wire transfer to our account. A 10-business-day holding period is required after payment is received to assure that the funds are secure.
Shipping is the responsibility of the buyer. We will gladly fill out customs declaration forms and other documentation, and will work with your carrier to assist in the process.
Our warranty does not cover shipping costs for failed components which are returned to us for repair outside of the USA. We will cover the full cost of repair, but round-trip shipping is the responsibily of the buyer.
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