Our Promise: Warranty Terms
We have the best warranty in the business!
Victor-Victrola warrants any Victor or Victrola phonograph purchased directly from us as follows:
All mechanical components intended for the purpose of sound reproduction are warranted for a period of two years after date of purchase. This includes failure or poor performance due to wear, physical impact, misuse, accidents, or defects. Components included are
Soundbox and all related components
Tonearm and tonearm support bracket systems
All motor, speed governor, cranking systems and spring components
Speed control and indicator systems
Turntable and spindle systems (excluding felt cover)
This warranty does not include coverage for any form of destructive damage due to fire, flood, wind, building collapse, theft or other external factors that constitute "beyond reasonable care"
Steel needles are intended as replacement items, and should be changed with every record that is played. Needles are not warranted, nor are we responsible for wear or damage to records.
We are not responsible for any personal injury due to misuse of the phonograph.
No warranty coverage is made for cosmetic damage (scratches, gouges, abrasions, cracking, splitting, dents, chips, water damage, etc.) to cabinets or other appearance components, including:
o Cabinets, legs, horns, doors or lids
o Cranks or crank knobs (unless damage prevents proper operation of phonograph)
o Trim or carved pieces or horn support systems
o Hinges, knobs, lid support brackets
o Locks, bezels or other ancillary hardware
o Turntable felt or other fabric items (grillecloth, pads, etc.)
Warranty claims can be made directly to Victor-Victrola via the information form included with each phonograph. We will cover all charges related to shipment and return of any warranted failed components, and will repair/replace the failed items at no cost during the warranty period*.
For non-Victor or Victrola machines (e.g. Brunswick, Capehart, etc.) our warranty covers 90 days for parts only. Please contact us for details.
As an ongoing service to our customers, Victor-Victrola will repair any non-warranted damage or failures at our actual labor and part replacement costs with no markup or overhead costs added, providing the claim is made from the original purchaser. Purchaser is responsible for all shipping costs related to non-warranty claims.
* Note: Shipping coverage applies only to phonographs delivered within the USA. Full warranty coverage is honored for international customers, but shipping costs must be paid by the customer.